Terms and conditions

When your order is placed we need to get your contact and billing details such as name, phone number, email address, shipping address, and credit card information. This information is required to process your purchase and will be kept privately with us. Your payment information is used for credit card verification, order processing, and for us to contact you regarding your order. Make sure you have enough balance in your account to pay for your order. After you place your order you can cancel it before we ship it to you. To cancel your order you can send us an email at cancelmyorder@jewelluna.com by including order number and email address associated with your order or if you have an account with us you can cancel your order directly through your account. After you cancel your order please, allow  1 to 7 business days to see your refund in your bank statement.