In Terms and conditions section we will explain how we handle your information and for what. When you place your order we need to get your contact and billing details. We will need full name, phone number, email and shipping addresses along with credit card information. All the data about our customers is kept privately with us. We use payment details for verification purposes and to process your order. Make sure you have enough balance in your account to pay for your order. After you place your order you can cancel it before we ship it to you(Time may vary). To cancel your order you can send the cancellation request from the chat or go to Contact Us page. Provide us your order number, email address associated with your order or if you have an account with us you can cancel your order directly through your account. After you cancel your order allow 1 to 7 business days to see your refund in your bank statement. Please note that prices and deals could be different depending on where you are buying JEWELLUNA's jewelry from. We don't reimburse price difference if you purchased JEWELLUNA's goods from Amazon, Ebay, Facebook, Instagram. Usually, Prices at www.jewelluna.com are Lower.